Effective Date: 05/24/2023

Thank you for shopping with DTK Holdings (Private) Limited. We want to ensure your complete satisfaction with your purchase. Please review our Return and Refund Policy outlined below.


We allow returns within 3 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase. Customers are responsible for obtaining authorization before returning an item. Please contact our customer service team at +94 78 247 5 247 or [email protected] to initiate the return process.


Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days and issued in the original form of payment. Please note that restocking fees may apply (see Section 4 for details). Shipping costs are non-refundable. Please note that Digital Items and Services are not refundable unless the fault is from our side.


If you wish to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund instead.

Restocking Fees:

All returns are subject to a restocking fee of 5% of the original price. This fee will be deducted from the refund amount.

Non-Returnable Items:

The following items cannot be returned:

Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the item reaches us safely. The return package should be sent to the following address:

DTK Holdings (Private) Limited
166/B, Kommala, Bentota, 80500
Sri Lanka

Processing Time:

Please allow up to 14 business days for us to process your return once it is received. We will notify you via email when your return has been processed.

Customer Support:

If you have any questions or need assistance, please contact our customer service team at +94 78 247 5 247 or [email protected]. We are here to help.

Note: This Return and Refund Policy applies to purchases made on or after the effective date mentioned above. For purchases made prior to this date, please refer to the previous policy.

We reserve the right to modify or update this policy at any time without prior notice. Please check our website or contact our customer service for the most up-to-date version of our Return and Refund Policy.

Thank you for choosing DTK Holdings (Private) Limited.